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Finding The Right Repair Shop A Matter Of Patience

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BY GREG ZYLA

The Tampa Tribune

Published: June 21, 2008

Several years ago, a major TV news magazine exposed the automotive repair industry in a scathing report about unnecessary repairs. Many of the big-name franchises and factory stores were exposed.

The report points to a car owner's predicament, namely: How to find reputable service?

Finding the right "repair home" for your car is fairly simple. If you jump from garage to garage, you'll never establish the needed relationship with the owner and the employees, so find a "home shop" and become a regular customer.

Sure, there's a chance you'll stumble across some unethical mechanics along the way. They won't know you from Adam, and won't really care. If a repair shop has "burned" you, don't go back. Take the time to find a shop that offers competent work at a fair price, and make that place your regular stop.

As for my personal auto maintenance, I rely on a father-and-son team I've known for 38 years.

They operate a small garage that is clean, well-stocked and big on service. It's also a friendly place to go. And if they tell me it's time for new ball joints, I know they're telling the truth.

Car owners, thus, have a responsibility to establish a good relationship with a repair shop. It will become a lasting part of your life, and does not have to be troublesome.

Remember, too, that many franchise shops are honest places to do business and can be excellent service options. It's up to you to find that place, whether it's the new-car franchise where you bought your car or a father-and-son team.

Write to Greg Zyla in care of King Features Weekly Service, P.O. Box 536475, Orlando, FL 32853-6475, or send e-mail to gzyla@ptd.net.

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